Job Description

Job Description

Job Description

Description:

Department: Clinical Operations
Reports To: Medical Director or Designee
Role Type: Hybrid full-time
Location: Hybrid - Corporate office Tuesday through Thursday; work from home Monday and Friday 

Position Summary  

The RN is responsible for day-to-day clinical inbox management and nurse triage support within AllCare GA clinical operations. This role manages the clinical and lab review inbox in Athena, ensures timely critical lab call notification to the provider on duty, and provides telephone and portal triage for patient-reported symptoms.  

Key Responsibilities:  

• Own the clinical inbox (Athena) and ensure no items go unaddressed. 
• Manage the lab review inbox and critical lab call notification process; immediately notify the provider on duty for any critical or panic lab value. 
• Provide nurse triage for patient-reported symptoms and direct patients to the  appropriate level of care using approved protocols. 
• Use AllCare approved scripts for all patient-facing communication. 
• Escalate abnormal findings, reportable disease indicators, and other clinical concerns to the RN Lead or Medical Director. 
• Maintain accurate, timely documentation of all inbox activity, lab calls, and triage encounters in Athena. 

Qualifications

• Active, unencumbered Registered Nurse (RN) license in Georgia. 
• BLS certification current. 
• 1 year of experience with inbox management, telephone triage, or care coordination preferred. 
• Pediatrics, primary care, or women's health experience preferred. Hospital experience also welcome to apply. 
• Experience with Athena Health or a comparable EMR preferred. 
• Strong communication and organizational skills; able to work independently. 

Work Schedule

• Hybrid schedule: in-office at the corporate office Tuesday through Thursday; work from home Monday and Friday. 
• Company-issued laptop and company-assigned phone (Vonage) or designated communication platform required. 

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